Premium Customer Support Plan

Recommended for customers with 3 or more rooms of equipment
Save $2700.00 per year (based on 10 visits per year).
Available in Sydney metro.

The Command Integration Premium Customer Support Plan offers the following benefits:

Item	Description
Duration	Command Integration service warranty is 12 months from date of service
Response Times	Response within 24 hours of service call request
Equipment	Command Integration passes on manufacturers warranty
Connections	All connections and interconnect cables within the system
Lamps	Projector lamps at cost, filter clean and or replacement
Phone Assistance	Business hours phone support and after hours phone support
Repairs	Out of warranty repairs charged at cost
Repair Removal	Cost of removal of faulty equipment and delivery to repairer when the equipment was originally supplied by us
Repair Installation	Cost of re-installation of equipment and collection from repairer when the equipment was originally supplied by us
Loan Equipment	Loan equipment supplied where available while faulty equipment repaired when the equipment was originally supplied by us
Training	Training Session for new users, personnel changes of refresher (maximum 2 per year)
Interactive Whiteboard	Recalibration of interactive whiteboards as required
Emergency Call	Response within 4 hours of service call request (emergency fee applicable)
Fees	Fees charged without maintenance contract or outside of terms of contract:
	General service call attendance fee: $200 General service call hourly rate: $150 per hour Emergency attendance fee: $250
Locale	Sydney Metropolitan Area - Regional areas POA
Limitations	The Premium Support Plan entitles a customer to a maximum of 10 site visits per year and a maximum of 3 hours per visit. If further visits are required after this maximum amount has been reached during the contract period, general service call rates are charged as described in fees above or another support plan can be commenced.
Exclusions	Equipment that requires repair or replacement that is not under warranty will be charged at the usual cost and will be in addition to payment for a support plan Damage to equipment caused by tamper or theft or misuse of equipment Damage to equipment caused by lightning strike or power surge Costs incurred if parking cannot be provided to service technician are not included Pricing quoted excludes GST Separate preventative maintenance proposals are available on request
Contract	Fees are charged annually in advance
Annual Fee	$3,800.00 per year excluding GST